John Muise
Customer Service Representative

As a Customer Service Representative, it is John Muise's job to ensure our clients receive the absolute best service available. Whether you need research done on the most effective keywords for your industry, evaluation of your existing marketing campaigns, or creative new ideas for your overall marketing strategy, John is here to help. Highly trained in web marketing, Mr. Muise will bend over backwards to generate the most effective online advertising campaign for your business, utilizing years of real-world experience coupled with the latest technologies.

Tell us about the company you work for- Ideal Positions.

Ideal Positions is what I like to call an "old school" company. It is a small company with real people answering the phones, and managing and maintaining their client accounts. The people at Ideal Positions genuinely care about their clients, going out of their way to make sure that every account is as productive as possible. Our personal attention to our clients is unique. Trust your search engine advertising to Ideal Positions and you will see what I mean.

Explain one of your biggest client success stories.

I remember a particular divorce counselor, a client of mine, who never thought he would be able to place his website within the top positions on the major search engines. Well, we got him there! Just one week after signing up, he called me again to purchase more search terms. He is happy to this day with Ideal Positions and our services. We have brought him better positioning and more traffic than he ever thought possible.

How do you help create excellent customer service for clients?

I am forward and honest with my clients, and I can clearly convey the bottom line. I also hold myself to a strict personal set of morals and standards, and I believe this contributes to the great trust our clients have in our company. A message for all of my clients: if I can help you, I will. Whether it's with your traffic, your advertisement positioning, or any other issues or questions you may have, I am here to help you!

What motivates you at work?

Success motivates me. I understand that if our service is not productive for you, you will leave! Your success is my success. I truly want this service to work for all of my clients. That is what keeps me going!

Why do you enjoy working at Ideal Positions?

Ideal Positions is like my second family. Everyone who works here is so supportive and nice. We all celebrate each other's successes, especially the successes of our clients. We have a lot of freedom with our work and our management team goes out of their way to make our work fun. Ideal Positions actually provides classes for their employees to learn about search engine marketing, Google AdWords, and how to monitor and track the performance of our clients' ads, including their placement, position, and preferences. Ideal Positions really does care about their clients, their employees, and small businesses everywhere; that is why I enjoy working here.

Tell us about your current or past passions outside of work?

I am an animal lover, and I take care of many pets at home. I care for all kinds of animals, from exotic birds and reptiles to small mammals. I love to build things for my family, and I construct comfortable homes for all of my animals.

State a "pie-in-the-sky" dream/goal/hope of yours?

I would love to open a zoo or pet store one day. I could spend the rest of my life getting to know all of the personalities of the different animals, and that still wouldn't be enough time!

About

Just a short note to let you know how pleased I am with your services so quickly getting our website at the top of the pages of the search engines. I am confident that with your analysis, we shall see a steady stream of new patients due to our strategic and tactical positioning. You were confident, professional, polite, knowledgeable, efficient, and effective. I appreciate your service.

Douglas Durbin
The Kentucky Center for Orthodontics, PSC (KY)

Thank you for help with our adwords advertising. Since we started using Ideal Positions you have done what we were unable to accomplish ourselves, and that is get our ad on the first pages of Google and Yahoo. The keywords that we bought are highly competitive and Ideal Positions has got our ads to show consistently. We recommend them to anyone that needs help getting their adwords advertising seen.Thanks again Ideal Positions.

Dennis Terrell
Neal Air Conditioning, Ltd (TX)
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